UT Health

UT Health East Texas Physicians have launched a new telehealth program.

UT Health East Texas Physicians have launched a telehealth program where patients can visit with their provider over the phone instead of coming in physically amid the COVID-19 pandemic.

Established patients may schedule FaceTime visits with their provider, and they can also reach out to their provider via the online patient portal. New patients who need care for an acute illness can also make a telehealth visit.

“At our clinics across the region, the health of our patients, their families and our caregivers is our top priority,” G. Todd Hill, CEO of UT Health East Texas Physicians said. “We know that despite the COVID-19 outbreak, many of our patients have ongoing medical needs, as well as the need for routine care.

“We are encouraging our patients to keep their appointments and are following CDC (Centers for Disease Control and Prevention) guidelines in order to keep our clinics safe and healthy,” Hill said. “However, we understand the apprehension some may feel about visiting a clinic at this time, especially those in higher risk categories. That’s why we’ve added telehealth options.”

Telehealth appointments can be made by calling (903) 596-DOCS.

New UT Health guidelines

UT Health clinics across East Texas have also implemented several guidelines for in-person visits.

The include screening patients before they enter, limiting guests to one per patient and screening them as well, and asking patients who are experiencing symptoms of high fever, cough and/or shortness of breath to call (903) 596-DOCS before arriving to determine the best treatment option and/or if testing is necessary. Patients with these symptoms may be directed to a separate clinic location.