Panola-Harrison Electric Co-op and SWEPCO say they are suspending power disconnects for non-payment until further notice in light of the COVID-19 (coronavirus) pandemic.
“We know our customers are concerned about their families and ensuring they have reliable electric service allows them to focus on staying healthy and well,” SWEPCO said. “We are committed to doing what we can to help our customers, our employees, and the communities we serve navigate this uncertain time.”
Panola-Harrison also encouraged members to keep their accounts current if possible and said they’d be available to discuss billing issues during normal business hours.
Rusk County Electric Cooperative said Monday it would be keeping its Carthage office locked and only accepting payments through its drop box on the first floor. Staff would still be answering phone calls.
“We highly encourage members to use our online services to make payments and new services can be handled by phone,” the cooperative said. “We apologize for any inconvenience, but at this time we are taking precautions to keep our staff healthy to serve you.”